SFOUR queue management systems installed in Sberbank and Alpha Bank

A system of electronic queue management has been created for managing queues in organizations working with a constant flow of clients. The solution makes it possible to save time in serving clients, avoid moot points in the client queue, and minimize financial outlay for servicing the process.

The SFOUR Company offers a solution that consists of the Iris information terminal, display panels, operator stands, and quality control stands. The Iris terminal is made up of a printer for printing receipts, a card reader for identifying regular customers, and a web camera. The stylish design of the Iris terminals lets them be installed in any convenient location.

A special multiline LED display panel is located in the general room, while single-line units are above the windows of operators, displaying the sequence and number of current calls. The color of the LED display can be selected individually for the client; for example, a green display is used for the Sberbank of Russia branch. Operators welcome visitors, using control stands. Visitors can assess the quality of the service and the level of professionalism of each operator using quality control stands.

The SFOUR queue management systems have been installed in Sberbank of Russia and Alpha Bank branches. The tasks have been wonderfully solved, including:

• increased quality of service to visitors;

• reduction of time and labor consumption by operators;

• an increased level of client loyalty;

• attraction of a large number of visitors.

The SFOUR Company lets you choose the model of information terminal, its features, the paint color and application of logos, and the color of the LED display, and offers adaptation of the software to meet the client’s needs. Call us!