Queueing systems
Over the past few years the approach to the visitors’ service of the large government organizations and financial institutions, has been significantly changed. If recently the main competitive advantage has provided reliability and a wide range of the rendered services, but now these factors have become obligatory to perform; gradually the service, the high level of the customer service has become of the important role.
The consumer and mortgage lending, growth of the credit cards users and deposits of the physical persons provide a steady flow of the visitors to the organizations of the financial sector. For effective and most comfortable customers’ service SFOUR Company proposes to use the take-a-number-system that allows reducing the labor costs of the cashiers and operators, avoiding tension among the visitors as well as more effectively distributing the load between the operators, directing people to a given window, depending on the type of the request. If necessary, these solutions allow users to organize entry to the reception on time and date.
SFOUR Company offers a comprehensive solution including all necessary hardware components: informative terminal (number apparatus), scoreboards, operators’ console and remote quality control. The number apparatus can be equipped with the printer to print the receipts, barcode scanner, as well as the memory card reader to identify the regular customers. The stylish design of the proposed terminal allows installing them in any modern office or bank branch.
Special light-emitting diode display can be attached to the wall in the main hall, mounted on the ceiling or on the table, as well as placed over the windows of the item processing operators, showing the sequence and number of the current challenges, Due to the control panels the item processing operators may invite the visitors and change the information on the general board. The quality control panels allow visitors evaluating the quality of the rendering services and level of expertise of each individual item processing operator.
The appearance of the talon with the number of turns, services menu on the terminal, as well as the view of the informative board can be formed at the customer’s option. The display can also transmit the advertisement video and any other information - by placing the main display in the waiting area, all promotional materials are easily visible by the delayed customer. A solution peculiarity of SFOUR Company is the use of Ethernet interface to connect the system components, that significantly reducing the installation time of the take-a-number-system.
The solutions advantages of SFOUR include:
- full range of hardware components needed to organize the take-a-number-system configuration at different levels of complexity;
- providing a complete set of brackets and mounting brackets;
- ability to change the display characteristics at the client's requests (color of light-emitting diode board size, frame color, etc.).
The main features provided by the organization that sets the take-a-number-system, include the following:
- an efficient organization of the queue system;
- reduce time and labor costs of the item processing operators;
- increase the loyalty level of the customers;
- attracting more visitors.
Electronic take-a-number-system SFOUR not only improves the quality of the customers’ service, but also serves as a powerful tool for the effective business management.
Harvester
Harvester
The front panel manufactured of steel with width of 2mm represents a very suitable user’s workspace. This terminal will perfectly match with bank offices, hotels, cinemas, and commercial centers interiors; anywhere, where image is a pressing factor.
Infomat
Infomat
Infomat is an optimal model for information and distance servicing projects. This is a very compact solution with 17" or 19" touch screen.
Tadpole
Tadpole
Tadpole - is a self-service terminal with has reasonable cost to allow utilizing practically any type of equipment dealing with clients’ personal service: deposit systems, bank account management, dealing with confidential information.
Iris
Iris
The front panel manufactured of steel with width of 2mm represents a very suitable user’s workspace. This terminal will perfectly match with bank offices, hotels, cinemas, and commercial centers interiors; anywhere, where image is a pressing factor.
Eos
Eos
The front panel manufactured of steel with width of 2mm represents a very suitable user’s workspace. This terminal will perfectly match with bank offices, hotels, cinemas, and commercial centers interiors; anywhere, where image is a pressing factor.
Onboard
Onboard
Onboard is designed for the usage in cases, when it is necessary to achieve economy of space and when the user sits. Due to the fact, that the case is produced of 1mm steel and the terminal can be provided with vandal-proof touch screen, Onboard is suitable to be used not only by operating personnel (cashiers, waiters etc.), but also by customers themselves.
Allroad
Allroad
Company SFOUR offer terminal Allroad as the best solution concerning total cost reduction and also provision with different types of assembly. The terminal was firstly designed for wall installation or building in, but due to additional support it can be used for standard floor-mounted assembly. The front door provides convenient maintenance and service of a terminal.
